Privacy Policy for

Shuttleliner Medical Transport, LLC

Effective Date: 11/14/2025

Shuttleliner Medical Transport (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding the information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website shuttlelinermedical.com or communicate with us through any online form, SMS, email, or phone system.

We may collect the following types of information:

1. Personal Information

• Name
• Email address
• Phone number
• Contact details
• Appointment or transportation details

Protected Health Information (PHI)

As a healthcare-related service, we may collect PHI necessary to coordinate
non-emergency medical transportation, such as:

• Patient name
• Pickup/drop-off locations related to medical appointments
• Mobility needs
• Scheduling or medical-related transport requirements

We collect PHI only when necessary to provide services and always in accordance with HIPAA regulations.

Automatic Information

Our website may automatically collect:

• IP addresses
• Browser type
• Device information
• Cookies or analytics data

 

2. How We Use Your Information

We use the information we collect to:

• Schedule and manage transportation services
• Communicate with patients, facilities, and caregivers
• Respond to inquiries submitted through the website
• Improve our website and service quality
• Maintain internal records and compliance
• Meet any legal or regulatory requirements
• PHI is used solely for purposes permitted under HIPAA.

 

3. HIPAA Compliance

We follow all applicable requirements under the Health Insurance Portability and Accountability Act (HIPAA).

This includes:

• Safeguarding PHI through administrative, technical, and physical protections
• Limiting access to PHI to authorized personnel involved in providing transport services
• Never selling or sharing PHI for marketing purposes
• Using PHI only for service-related communications

If you submit medical information through our website or communication channels, you authorize us to use that information strictly for transportation-related purposes.

 

4. How We Share Information

We do not sell personal information or PHI.

We may share information only with:

• Authorized staff members involved in scheduling or dispatch
• Medical facilities or care providers coordinating transportation
• Technology providers that support secure messaging, scheduling, or website functions (all required to maintain confidentiality)
• Legal authorities when required by law, subpoena, or safety concerns

All PHI sharing complies with HIPAA minimum-necessary standards.

 

5.  Data Security

We use industry-standard security measures to protect personal data and PHI, including:

• Secure transmission (SSL)
• Access controls and authentication
• Encrypted storage solutions (where applicable)
• Staff training on HIPAA and privacy practices

Despite reasonable safeguards, no online transmission is 100% secure. However, we take every reasonable step to protect your information.

 

6. Your Rights

Depending on your situation, you may have the right to:

• Access or request a copy of your information
• Request corrections
• Request restrictions on how your PHI is used or shared
• Request deletion of certain personal information (excluding PHI required for operations or legal compliance)

Requests may be submitted to:
admin@shuttlelinermedical.com

7. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect or solicit personal data from children. If we become aware of such collection, we will promptly delete the data.

 

8. Cookies & Tracking

Our website may use cookies or analytics to improve performance and user experience. You can adjust cookie settings in your browser at any time.

 

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

For questions about this Privacy Policy or your privacy rights, contact:

Shuttleliner Medical Transport
Email: admin@shuttlelinermedical.com
Phone: 352-888-0407